Help center
Quick answers about payments, plans, and bookings.
How you get paid
Your students can pay you two ways, and you choose which ones to turn on:
- Card (Stripe Connect) — the student pays by card, Stripe processes the charge, and transfers the net amount straight to your connected bank account. Set it up under Settings → Payments.
- Bank transfer (Wise) — the student sends a bank transfer to your Wise account using a prefilled payment link with a reference. You confirm manually once the money arrives.
Does the platform take a cut?
With Stripe, the platform withholds a small percentage of the already-charged amount (after the card fee) before transferring you the rest — the exact percentage depends on your plan (Free, Pro, or Founding); the higher your plan, the lower the withholding, and Founding is 0% for life.
With Wise, the money never passes through the platform — it goes straight from the student to you, so nothing is withheld. That can make Wise the better choice if you'd rather avoid any withholding, though it means confirming each payment by hand.
Getting paid is never paywalled. Both payment rails work regardless of whether you're on Free, Pro, or Founding — what changes between plans is other functionality (student cap, package templates, some in-class tools), never your ability to get paid.
Currency
Amounts are handled in Mexican pesos (MXN).
Plans: Free and Pro
The plans
- Free — permanent, no cost. Up to 3 active students and 1 package template. Enough to get started.
- Pro — monthly or annual, unlocks unlimited students and templates plus in-class tools (presenter mode, AI class recaps, built-in video calls).
- Founding — a discounted Pro rate, price-locked for life, available only during the launch window and capped to the first cohort.
Free trial
Every new account starts with 30 days of Pro, no card required. When it ends, if you haven't subscribed, you automatically drop to Free — you're never locked out and nothing is deleted.
If a payment fails
If a Pro charge fails, you keep full Pro for a 7-day grace period with a reminder to update your payment method, before dropping to Free.
If you downgrade
Your data is never deleted when you drop to Free. If you had more students or templates than Free allows, those records stay available read-only — nothing is removed, they're just frozen until you're back on Pro.
Getting paid is always included
Both payment methods (card and bank transfer) work on every plan — see the payments guide for details.
Bookings, cancellations, and reschedules
How classes get booked
A student picks an open slot within your availability and confirms. The moment it's booked, that class is already deducted from their package — not when it's taught.
The 24-hour rule
If a student cancels 24 hours or more before the class, it's returned to their package (a refundable cancellation). If they cancel less than 24 hours before, the class is forfeited as a penalty.
The shared budget
Refundable cancellations and reschedules share one budget per package (one free move per class). This stops a student from cancel-and-rebooking in an endless free loop. Once the budget is used up, they can no longer cancel refundably — only forfeit the class, or ask you to reschedule it manually.
When you cancel
If you cancel a class, it's always returned to the student penalty-free — they're never charged for something they couldn't take because of your decision.
No-shows
A class marks itself complete on its own once its time passes. If the student didn't show up, you can mark it as a no-show — it counts as delivered (paid) because you held that time. If you later decide to forgive it, you can manually return the class to the student's package.
How sign-in works
You don't need to remember a password.
- Type your email.
- We send you a one-time code.
- Enter it and you're in — the same step works whether you already have an account or this is your first time.
You can also sign in directly with your Google account.
Two-factor verification
You can turn on a second factor (a physical security key, a passkey, or an authenticator app) to harden your account. It becomes required as soon as you connect a payout account (Stripe), because protecting who receives your money is the most important thing on your account.